Terms & Conditions

Welcome to PGC Shop. These Terms & Conditions govern your use of our store and services — please read them before placing an order.

1. Acceptance

You must enter the correct game ID, username, server, and region.
Double-check every detail before you pay.
Orders sent to a wrong ID you provided are not our fault.
Such orders are non-refundable and cannot be reversed.
We cannot recover top-ups delivered to the details you submitted.
The product, package, denomination, amount, and game ID shown in your order confirmation are final and binding once you pay; a top-up we deliver matching that confirmation is a correct and complete fulfilment, and "not what I ordered" claims afterward are not grounds for a refund, replacement, or credit.

Prices and stock can change at any time without notice.
Promotions and discounts run for limited periods and may end early.
We may cancel or refuse suspicious, fraudulent, or abusive orders.
We may cancel orders placed at an obvious pricing error.
Cancelled or undelivered paid orders are refunded to your original payment method; you may instead choose to receive the amount as store credit.

Wallet balance is usable only on PGC Shop.
Store credit is non-transferable between accounts.
It has no cash value and cannot be cashed out.
It cannot be exchanged for money or sent to another person.
Keep your account secure — you are responsible for your balance.
Wallet top-ups are final and non-refundable and cannot be returned to your card or funding source — add only what you intend to spend.
If a payment used to fund your wallet or an order is later reversed, charged back, or fails, that value becomes a debt to us: we may set your wallet to a negative balance, suspend your account, reverse or withhold related orders, and recover the amount owed plus fees and reasonable costs.
Promotional, bonus, cashback, or gifted credit is not money, has no cash value, is non-withdrawable, is spent last, and is forfeited if the related top-up is refunded, reversed, or charged back, or if the account is closed or suspended for abuse.

No fraud, stolen cards, or unauthorized payment methods.
No chargeback abuse or false payment disputes.
No reselling in ways that break a game's Terms of Service.
Promotions are limited to one per customer, account, household, or payment method unless stated otherwise, and may carry quantity limits.
We may limit, cancel, or reverse orders and claw back promotional credit where we reasonably believe a promotion, price error, referral, or account system is being abused (including through multiple or automated accounts).
We may limit quantities or refuse bulk and reseller orders at our discretion.
No abusing bugs or exploits, and no reselling that breaks a game's Terms of Service.

Nothing here excludes or limits any right you have under the Consumer Act of the Philippines (Republic Act No. 7394) or other Philippine law that cannot lawfully be excluded; where such a right applies our liability is limited, so far as the law allows, to re-supply or refund of the affected order.
Our service is provided "as is" without warranties.
We are not liable for account bans or penalties by publishers.
We are not responsible for publisher changes to games or pricing.
We are not liable for indirect or consequential loss.
Our total liability is capped at the order amount you paid.
We fulfil orders through third-party suppliers; where a supplier delivers late or incorrectly, your sole remedy is re-delivery of the correct item or a refund of what you paid for that order, and we are not liable for any indirect or consequential loss.

We may suspend or ban accounts that break these Terms.
Fraud or abuse may lead to immediate account closure.
We may withhold delivery while investigating suspicious activity.
Balances linked to fraud may be frozen or forfeited.
If your account is closed for reasons other than fraud or abuse, you may use any remaining store credit on eligible purchases before closure where reasonably possible; store credit is not cashable, and we may retain limited records after closure as described in our Privacy Policy.

Our top-ups are delivered instantly and cannot be returned, so a chargeback, dispute, or reversal on an order we have delivered is treated as fraud and theft of digital goods.
Filing such a dispute is a breach of these Terms, not a valid refund route.
We may, without notice, suspend or permanently ban your account and block your device or IP.
We may freeze and forfeit any wallet or store-credit balance.
We may recover the disputed amount plus any bank, gateway, and administrative fees as a debt owed to us.
We will contest the dispute using our delivery and supplier records, and may report the activity to the payment provider, fraud databases, and the authorities.

For security we may place any order on hold, delay delivery, or decline it.
We may ask you to verify your identity, your ownership of the payment method, or the game account before we deliver.
If we do not receive satisfactory verification within a reasonable time, or we reasonably suspect fraud, unauthorized payment, or a breach of these Terms, we may cancel the order and refund only to the original payment source.
"Instant delivery" is a typical outcome, not a guaranteed timeframe, and is always subject to these checks.

We are not responsible for any delay or failure to deliver caused by events beyond our reasonable control — including supplier or publisher outages, payment-gateway or telecommunications failures, cyber-attacks, or government action.
Delivery is suspended for the duration of the event; if we cannot fulfil the order we will cancel and refund it.

These Terms follow the laws of the Republic of the Philippines.
Disputes are handled by the courts of that jurisdiction.
If any clause is invalid, the rest still applies.
Before starting any formal proceedings, you agree to first contact us at our support team and allow a reasonable opportunity to resolve the matter; any unresolved dispute is subject to the exclusive jurisdiction of the courts of the Philippines.