Privacy Policy - PGC Shop

This policy explains what personal data PGC Shop collects, how we use it, and the choices you have. By using our store you agree to the practices below.

PGC Shop is the Personal Information Controller for the data described here, and processes it in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

1. What We Collect

Your name, so we can identify your account and orders.
Your email and phone number, for order updates and support.
The game ID or account details you enter, needed to deliver your top-up.
Your order history, so we can track and support past purchases.
Your wallet balance, if you use store credit.
Card and bank details are handled by the payment gateway and NOT stored by us.

2. How We Use It, and Our Lawful Basis

To process and deliver your orders — necessary for the performance of our contract with you.
To provide customer support when you need help — necessary for that same contract.
To detect and prevent fraud and abuse, and to meet legal and tax obligations — our legitimate interests and our obligations under law.
To send optional updates and promotions — only with your consent, which you may withdraw at any time.

3. Cookies

We use basic cookies to keep the site working.
We use analytics cookies to understand how the site is used.

4. Who We Share With

Payment gateways, to process your payment securely.
The top-up suppliers we fulfil your order through.
Notification and messaging providers, to send your order updates.
We share data only as needed to deliver your order.
Some of our payment, supplier, and messaging partners are located outside the Philippines; by placing an order you consent to your order and delivery details (such as your game ID) being transferred to and processed by them solely to fulfil your order. We remain accountable for personal data so transferred and require those partners to protect it to a comparable standard.
We may also disclose data where required by law or to prevent fraud.

5. Data Retention

We keep your data only as long as needed to provide our services and to meet legal, tax, accounting, and fraud-prevention obligations (typically up to 10 years for transaction and accounting records, consistent with Philippine tax record-keeping requirements).
After that it is deleted or anonymised.

6. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 you have the right:

To be informed of how your personal data is processed.
To access the data we hold about you.
To have inaccurate data rectified.
To object to processing, including for direct marketing.
To erasure or blocking of data that is unlawfully obtained, no longer necessary, or used beyond what you consented to.
To data portability — to obtain a copy of your data in a commonly used electronic format.
To damages for inaccurate, incomplete, outdated, false, or unlawfully obtained personal data.
To lodge a complaint with the National Privacy Commission (privacy.gov.ph) if you believe your rights have been violated.

Send requests to our support team or use our data-deletion page. We will respond within the period required by the NPC.
We may retain certain data despite a deletion request where we are required or permitted to keep it by law or to prevent fraud.

7. Security

We apply reasonable organisational, physical, and technical measures to protect your personal data, as required by the Data Privacy Act.
Payment card details are entered on the payment gateway's own secure page and never reach our servers.
If a personal data breach occurs that poses a real risk of serious harm, we will notify the National Privacy Commission and affected users as the law requires.
No method of storage or transfer is 100% secure.

8. Children

Our store is not directed at users under the legal age, and we do not knowingly collect their data without the consent of a parent or guardian.

9. Changes

We may update this policy from time to time.
Any changes take effect once posted on this page.

10. Contact

Questions about your privacy, or to exercise any right above? Email us at our support team.