Refund Policy

At PGC Shop we sell digital top-ups that are usually delivered within a few minutes, so please read this policy carefully before you buy.

1. All Sales Are Final Once Delivered

Our products are digital and are usually delivered within a few minutes.
Delivery times are estimates only and not guaranteed; occasional processing, verification, or supplier delays do not entitle you to a refund as long as the order is ultimately delivered.
Once an item is delivered (credited, applied, or a code is issued), it cannot be reversed.
All sales are final and non-refundable once delivered, except in the limited our-side situations listed in Section 2.

Refunds apply only when PGC Shop is genuinely unable to deliver.
This means a confirmed, genuine issue on our side — our problem, not yours.
The product is out of stock or unavailable from our supplier.
A server or system error on our side stopped delivery.
A confirmed fulfilment error caused by us or our supplier — for example the wrong product or amount was delivered through no fault of your own — where we are unable to correct it by re-delivering the right item.
Whether an order is a temporary delay or a genuine our-side failure is determined solely by PGC Shop from our delivery and supplier logs.

Order delays are NOT refundable — a delayed order that will still be delivered does not qualify.
An order that is still processing is treated as a DELAY, not a failure. We classify an order as undeliverable only after it has stayed unfulfilled for more than 24 hours and our investigation confirms the product cannot be delivered.
Wrong details you entered — a wrong game ID, account, or server is not refundable.
Change of mind or buying by mistake is not refundable.
If a refund is requested and the order subsequently delivers, the delivery stands and the refund is void; any amount already returned may be re-charged or deducted from your wallet.

Email our support team with your order number and what went wrong.
Each case is reviewed at PGC Shop's sole discretion; individual review does not imply or guarantee that any refund will be granted.
Refunds are approved only after we confirm a genuine issue on our side.
Report any non-delivery, incorrect delivery, or billing problem within 7 days of placing the order by emailing our support team with your order number; claims raised after this window may be declined where we can no longer reliably verify delivery, except where a longer period is required by law.

Our delivery records, supplier confirmation, and transaction/reference ID are the conclusive record of fulfilment.
Once our system records the top-up as delivered to the game ID / account you provided, the order is deemed fulfilled and is final and non-refundable, regardless of a later claim of non-receipt.
The burden is on the customer to show, against these records, that delivery did not occur.

Nothing in this policy or our Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Consumer Act of the Philippines (Republic Act No. 7394) or other applicable Philippine law that cannot lawfully be excluded.
Where such a right applies, our liability is limited, so far as the law allows, to re-supplying the digital product or refunding the amount you paid for the affected order.
Subject to those non-excludable rights, the limitations in this policy apply.

Duplicate orders: you are responsible for not resubmitting payment. Where two identical orders are both delivered, both are valid and payable and are not refundable; a refund applies only to a duplicate that was charged but NOT delivered.
Partial delivery: only the confirmed undelivered portion is eligible for completion or refund — never the delivered portion.
Double charge: if you were charged more than once for the same order, or for an order never created on your account, the confirmed extra charge is refunded to your original payment method.